Record360 Terms & Conditions
Record360 End User Service Agreement
This Service Agreement (“Agreement”) is made and effective upon accepting the terms within the purchase summary by and between Record360 LLC (“Record360”) and the company accepting the purchase summary (“Customer”).
Terms and Conditions
1. Services.
Subject to the terms and conditions contained herein, Record360 agrees to provide to Customer, during the Term of this Agreement, the following Services: access to the Record360 solution (the “Services”).
2. Term.
This Service Agreement is in effect for twelve (12) months from the effective date (“Initial Term”) and shall renew automatically for successive one (1) year terms unless terminated upon thirty (30) days’ written notice by either party prior to the expiration of the then-current Term (each a “Renewal Term” and together with the Initial Term, the “Term”).
3. License.
Record360 agrees to provide its proprietary software, including information, data, analyses, and other content available on or through the Software (the “Software”) solely for Customer’s own business purposes. Subject to the terms of this Agreement, Record360 hereby grants a non-exclusive, non-transferable license to use the Record360 proprietary Software as installed by Record360 and the Output (defined below).
3.1 Customer agrees it shall not, and shall not permit others to, modify, customize, or reverse engineer the Software or any part thereof.
3.2 Customer agrees that it is acquiring the right to use the Record360 Software and Output during the Term of this Agreement and that Record360 shall retain all intellectual property rights of ownership of the Software and Output, including but not limited to patent, trademark and copyright rights (including modifications). In no event shall Customer acquire any ownership rights to the Software or Output. Customer further agrees that it shall not copy or use the Software or Output except as expressly set forth in this Agreement. Any rights not expressly granted to Customer shall be retained by Record360.
3.3 Customer shall ensure that each end user of the Software is bound by and enters into the Record360 Application End User License Agreement / Terms of Use, a copy of which is attached hereto as Exhibit A.
3.4 Customer acknowledges and agrees that the Software may utilize artificial intelligence, machine learning, or similar technologies (the “AI Function(s)”). Customer may provide Customer Data (defined below) for use with AI Functions and receive output generated and returned by the AI Functions based on such Customer Data (“Output”). Record360 exclusively owns all right, title, and interest in and to the AI Functions and Output.
4. Customer Obligations.
4.1 Customer Data. As between Record360 and Customer, Customer owns all data, information, or content that it shares with or uploads to the Software and Services (“Customer Data”). Customer, not Record360, will have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of or right to use all Customer Data. Customer grants to Record360 a non-exclusive, royalty-free license to access and use Customer Data (i) to provide the Software, Services, and Output to Customer, (ii) to improve the Software, Services, and Output, and/or (iii) provided that Record360 does not externally disclose Customer Data that could reasonably be associated or linked to Customer, for other commercial or non-commercial purposes that Record360 deems reasonably appropriate under the circumstances. For the avoidance of doubt, Record360 may use, reproduce and disclose Customer Data that is anonymized, de-identified, or is otherwise not reasonably associated or linked to Customer or any other identifiable individual person or entity (“Anonymized Data”) both externally and internally. Between Record360 and Customer, all right, title, and interest in and to the Anonymized Data, including all intellectual property rights, belong to and are retained solely by Record360. Customer agrees that Record360 may make Anonymized Data publicly available and use Anonymized Data to the extent and manner permitted under applicable law, including internal use and/or monetary gain. Customer grants Record360 an irrevocable, worldwide, perpetual, transferable, royalty-free right to use, reproduce, host, publicly display, publish, publicly perform, adapt, modify, distribute, promote and otherwise exploit in any manner all Anonymized Data in any form or distribution channel now known or subsequently devised for any purpose without further notice to Customer, and without the requirement of payment to Customer or any other person or entity. The license grants contained in this Section will survive the expiration or termination of this Agreement.
4.2 Prohibited Content. Customer warrants and agrees that in utilizing the data storage facilities of Record360 it shall not place any Customer Data that (a) infringes the intellectual property rights of any third party; (b) violates any state, federal or local law, ordinance or regulation; or (c) contains any computer virus, Trojan horse, worm or any program that can damage, destroy, expropriate or otherwise interfere with any Record360 system or third-party data or information. Customer further agrees that it shall defend, indemnify and hold Record360 harmless against any third-party claim, suit or proceeding arising out of the provisions of this Section.
4.3 Restrictions on Use of Licensed Software. Customer shall not modify, copy, duplicate, reproduce, license or sublicense the Software, or transfer or convey the Software or any right in the Software to anyone else without the prior written consent of Record360.
4.4 Payment. Customer shall pay the subscription fees set forth in the purchase summary or applicable invoice when due. Record360 may charge a late fee at a rate equal to the lesser of 1.5% per month or the maximum rate allowed by law.
4.5 Taxes. To the extent any sales or use taxes are imposed by a government entity, Customer shall be responsible for such taxes.
4.6 Non-Competition / Non-Solicitation. During the Term and for one year thereafter, Customer shall not (A) create or attempt to create a substitute or similar service through use of or access to the Software; or (B) solicit for employment or hire any Record360 employee while they are employed at Record360 or for a period of one year after their voluntary or involuntary termination of employment at Record360 without written approval by Record360; provided, however, that this Section 4.6 does not prohibit the hiring of a Record360 employee who independently submits an application in response to a general advertisement for employment.
5. Record360 Obligations: Software Maintenance.
5.1 Standard Maintenance. During the Term, Record360 shall provide to Customer any new, corrected or enhanced version of the Software as created by Record360. Such enhancement shall include all modifications to the Software which increase the speed, efficiency or ease of use of the Software, but shall not include any substantially new or rewritten version of the Software.
5.2 Custom Upgrade or Maintenance. Customer may request an upgrade or modification to Record360 software tailored to the needs of Customer. Any such upgrades or maintenance shall require an additional fee dependent upon the scope of additional services to be provided.
6. Limitation of Liability.
6.1 Record360 shall not be responsible for, and shall not pay, any amount of consequential, indirect, exemplary, special or incidental damages, including loss of data, lost revenue or lost profits, arising from or relating to this Agreement, regardless of whether Record360 was advised of the possibility of such losses in advance. In no event shall Record360’s total liability hereunder exceed the fees paid by Customer to Record360 in the twelve (12) months preceding the event giving rise to the claim, regardless of whether Customer’s claim is based on contract, tort, strict liability, product liability or otherwise.
7. Limited Warranty and Disclaimer.
7.1 If Customer provides reasonable notice of an alleged defect in the provided Software, Record360 shall use reasonable commercial efforts to correct any defects in the Software provided to Customer or replace the Software as needed. If Record360 is unable to correct any defects in its Software after making reasonable commercial efforts or replacing said Software, Customer may terminate the Agreement and receive a pro-rated refund of amounts paid following notice of the alleged defect.
7.2 Except for the provisions set forth in Section 7.1 above, Record360 makes no express or implied warranties regarding its Services or Software, including but not limited to warranties of merchantability and fitness for a particular purpose.
7.3 Warranty Disclaimer. Except as otherwise expressly provided herein, Customer acknowledges and agrees that Record360 may in its sole discretion from time to time make additions to, deletions from, modifications to, or change the nature of the Software, Services, and Output. THE SOFTWARE, SERVICES, AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. EXCEPT TO THE EXTENT REQUIRED BY APPLICABLE LAW, RECORD360 AND ITS LICENSORS EACH DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SOFTWARE, SERVICES, AND OUTPUT, INCLUDING WITHOUT LIMITATION ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, RESULTS OF USE, RELIABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, INTERFERENCE WITH QUIET ENJOYMENT, AND NON-INFRINGEMENT. FURTHER, RECORD360 DISCLAIMS ANY WARRANTY THAT USE OF THE SOFTWARE, SERVICES, AND OUTPUT WILL BE UNINTERRUPTED OR ERROR FREE.
8. Notice.
Any notice required by this Agreement or given in connection with it shall be in writing and shall be given to the appropriate party by personal delivery, by certified mail, postage prepaid, or by recognized overnight delivery services.
9. Governing Law.
This Agreement shall be construed and enforced in accordance with the laws of the State of Texas.
10. Publicity.
Record360 may publicize that Customer is a Record360 client and display Customer’s name and logo on Record360’s website and marketing materials. In addition, Customer permits Record360 to use any observations, processes, procedures, methodologies, work product or deliverables produced, derived, observed or acquired in connection with the provision of goods and services hereunder in aggregated, anonymized form to create a branded case study for publication and distribution by Record360.
11. No Assignment.
Neither this Agreement nor any interest in this Agreement may be assigned by Customer without the prior express written approval of Record360.
12. Arbitration.
In the event a dispute shall arise between the parties to this Agreement, it is hereby agreed that the dispute shall be referred to the American Arbitration Association for arbitration in Fort Worth, Texas. The arbitrator’s decision shall be final and binding and judgment may be entered thereon. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the arbitrator’s award, the other party is entitled to its costs of suit, including a reasonable attorney’s fee, for having to compel arbitration or defend or enforce the award.
13. Final Agreement.
This Agreement terminates and supersedes all prior understandings or agreements on the subject matter hereof. This Service Agreement constitutes the complete and exclusive understanding of the parties and supersedes all prior agreements, proposals, term sheets, and other representations or communications. If a conflict arises between this Service Agreement and any other prior agreement made between the parties, the terms of this Service Agreement shall be controlling. This Agreement may not be modified unless agreed to in writing by an authorized representative of each party. Record360 may update Exhibit A by posting as described in Exhibit A; any such update applies only to Exhibit A and does not modify this Agreement.
14. Severability.
If any term of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then this Agreement, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included.
15. Headings.
Headings used in this Agreement are provided for convenience only and shall not be used to construe meaning or intent.
IN WITNESS WHEREOF, Record360 and Customer have executed this Service Agreement on the day and year of the acceptance of the terms within the purchase summary.
Exhibit A – Record360 Application End User License Agreement / Terms of Use
Your download, installation, and use of the Record360 Application (the “Record360 Application” or the “Application”) and/or the Record360 website at https://www.record360.com (the “Website”) is subject to and expressly conditioned on the terms set forth below, which may be amended or modified from time to time by Record360 LLC (“Record360”) in its sole discretion. Any such amendments or modifications shall become effective and legally binding upon you upon the posting of the same by Record360. Such amendments apply only to this Exhibit A and do not modify the Record360 End User Service Agreement, which may be modified only by a writing signed by both parties. If you do not agree with all of the terms of this agreement, you are not permitted to download the Record360 Application or use it or the Website in any manner. Please check this page regularly for updates.
The term “Record360 Application” includes the software, any updates or modifications to the Record360 Application, online and/or electronic documentation, associated media, printed materials, computer code, all information, data, analyses, and other content, in any form or medium, that is submitted, posted, made available, or otherwise transmitted through the Record360 Application (“Record360 Data”), and other associated materials and components provided by Record360 in its sole discretion. You are solely responsible for any and all telecommunications or other connectivity charges incurred through your use of the Record360 Application and the Website.
“Authorized User” means a person or user account that is licensed to use the Record360 Application, regardless of whether that person is an employee, contractor, subcontractor, vendor, partner or customer of the Customer. This agreement is between you and Record360, not Apple Inc., Google LLC, or any other provider of the app store from which you obtained the Application (each, an “App Store Provider”). Record360 is solely responsible for the Record360 Application, the Website, and the content thereof.
A.1 App Store Terms.
Each App Store Provider and its subsidiaries are third-party beneficiaries of this agreement to the extent it relates to the Record360 Application. As a third-party beneficiary, each App Store Provider will have the right (and will be deemed to have accepted the right) to enforce this agreement against you. No App Store Provider is responsible for the Application, including any maintenance or support. No App Store Provider has any warranty obligations with respect to the Application. No App Store Provider is responsible for any third-party claims against you relating to the Application, including but not limited to:
- Product liability claims;
- Claims that the Application fails to meet applicable legal or regulatory requirements;
- Claims arising under consumer protection or similar laws; or
- Intellectual property infringement.
No App Store Provider bears any responsibility for the investigation, defense, settlement or discharge of any such claims.
A.2 License / Permitted Use.
Subject to the terms and conditions set forth in this agreement, Record360 grants you a personal, limited, non-transferable, non-exclusive, and revocable license to use the Record360 Application on any mobile or similar device that you own or control and as permitted by the usage rules of the app store from which you obtained the Application (the “Usage Rules”). The Record360 Application is made available only for use by an Authorized User (as defined above). This license does not allow you to distribute or make the Record360 Application available over a network or otherwise in a manner it could be used by multiple devices at the same time. You may not copy, disassemble, decompile, attempt to derive the source code of, modify, reverse engineer, or create derivative works of the Record360 Application, including any updates, or any part thereof.
Except as expressly mandated by law, you may not, without our prior written permission: (i) post, transmit, copy, modify, create derivative works from, distribute, sell, or republish anything you obtain or download from the Website or Application; or (ii) engage in systematic retrieval of data or other content from the Website or Application.
A.3 Ownership / Copyrights and Trademarks.
Except where otherwise indicated, all title, ownership rights, and intellectual property rights in and to the Website and the Record360 Application are owned by Record360 and/or its licensors. The Website and the Record360 Application must not be used in any manner or for any purpose that is either unlawful or unauthorized by Record360.
The Record360 logo and other Record360 trademarks and service marks are owned by Record360 and/or its affiliates or licensors and are protected by international copyright and trademark laws. Except as provided herein, you shall not use any portion of the Website or the Record360 Application, or any other intellectual property of Record360, on any other application or website, in the source code of any other application or website, or in any other printed or electronic materials without the express written consent of Record360.
The license granted herein does not grant or confer any ownership right or title to the Record360 Application. All rights not expressly granted under this agreement are reserved by Record360.
A.4 Content.
The Website and the Record360 Application may allow you and other third parties to disseminate content, including questions, answers, comments, documents, data or other materials on and through the Website and the Record360 Application (“User Content”). User Content does not include Record360 Data. User Content may be shared directly through the Website and the Record360 Application and disseminated to other users of the Record360 Application. You understand that any User Content you submit may be seen by other users.
As part of your use of the Website and the Record360 Application, you may elect to share or upload User Content. Between you and Record360, you own the User Content you submit or post to the Website and the Record360 Application. You grant Record360 a non-exclusive, royalty-free license to access and use your User Content (i) to provide the Website and the Record360 Application, (ii) to improve the Website and the Record360 Application, and (iii) in anonymized or de-identified form, as Anonymized Data (defined in Section A.6), on the terms set forth in Section A.6. Record360’s rights in Anonymized Data survive even if you stop accessing and/or using the Website and the Record360 Application. You are solely responsible for any User Content you or your users share to the Website and the Record360 Application and the consequences of posting or publishing it. Record360 has the sole right, but not the obligation, to publish, delete or edit any User Content at any time, including deleting any User Content that Record360 believes to be inappropriate for any reason without notice to you. If you share User Content that contains images of identifiable individuals, you are responsible for obtaining any consents required by applicable law.
A.5 SMS / Text Messaging.
If you opt in to receive SMS communications from Record360 (e.g., demo reminders, updates), you agree to receive such messages at the phone number you provide. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for assistance. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
A.6 Consent to Use of Data / Privacy.
Record360 may monitor your use of the Website and the Record360 Application and collect and compile data that is anonymized, de-identified, or otherwise not reasonably associated or linked to you, the Customer, or any other identifiable individual person or entity (“Anonymized Data”). Between Record360 and you, all right, title, and interest in and to the Anonymized Data, including all intellectual property rights, belong to and are retained solely by Record360. You acknowledge that Record360 may compile Anonymized Data based on your data input into the Website and the Record360 Application. You agree that Record360 may make Anonymized Data publicly available and use Anonymized Data to the extent and manner permitted under applicable law, including internal use and/or monetary gain. You grant Record360 an irrevocable, worldwide, perpetual, transferable, royalty-free right to use, reproduce, host, publicly display, publish, publicly perform, adapt, modify, distribute, promote and otherwise exploit in any manner all Anonymized Data in any form or distribution channel now known or subsequently devised for any purpose without further notice to you, and without the requirement of payment to you or any other person or entity. This grant will survive even if you stop accessing and/or using the Website and the Record360 Application.
Some portions of the Website and Application are protected and require a user identification code (“User ID”) and password for access. Unauthorized access or use of such portions of the Website is prohibited. You agree that you will notify Record360 immediately if you believe that a third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred. For your protection, if Record360 believes that any unauthorized access may occur or has occurred, Record360 may terminate such access without prior notice to you. You also agree that Record360 is permitted to act upon any instructions received using your User ID and password and to consider such instructions as authorized by you.
For further details about how Record360 handles your information, please view the privacy policy at https://www.record360.com/privacy.
A.7 Linked Services, Third-Party Materials.
The Website and the Record360 Application may contain links to or enable access to Record360’s and third-party services and websites (collectively and individually, “Linked Services”). Your use of Linked Services may require Internet access and that you accept additional terms of service. In order to use certain features of the Website and the Record360 Application, you may be required to have a registered account with Record360.
Certain Linked Services may display, include or make available content, data, information, applications, or materials from third parties (“Third-Party Materials”) or provide links to certain third-party websites. By using the Linked Services, you acknowledge that Record360 is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of such Third-Party Materials or websites. Record360 does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party Linked Services, Third-Party Materials or websites, or for any other materials, products, or services of third parties. Third-Party Materials and links to other websites are provided solely as a convenience to you.
Location data, if provided by any Linked Services, is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Location data may not be accurate. Neither Record360, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data displayed by any Linked Services.
You agree that any Linked Services may contain proprietary content, information and material that is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the Linked Services. No portion of the Linked Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Linked Services, in any manner, and you shall not exploit the Linked Services in any unauthorized way whatsoever, including but not limited to, by trespass or burdening network capacity. You further agree not to use the Linked Services in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that Record360 is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that you may receive as a result of using any of the Linked Services.
In addition, third-party Linked Services and Third-Party Materials that may be accessed from, displayed on or linked to from your mobile device are not available in all languages or in all countries. Record360 makes no representation that such Linked Services and Third-Party Materials are appropriate or available for use in any particular location. To the extent you choose to access such Linked Services or Third-Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws. Record360, and its licensors, reserve the right to change, suspend, remove, or disable access to any Linked Services at any time without notice. In no event will Record360 be liable for the removal of or disabling of access to any such Linked Services. Record360 may also impose limits on the use of or access to certain Linked Services, in any case and without notice or liability.
A.8 Limited Warranty / Limited Liability.
If you provide reasonable notice of an alleged defect in the Record360 Application, Record360 shall use reasonable commercial efforts to correct the defect or replace the Application. If Record360 is unable to correct the defect after making reasonable commercial efforts, the Customer may terminate the Record360 End User Service Agreement and receive a pro-rated refund as set forth in Section 7.1 of that agreement. Your agreement to be bound by the terms and conditions of this license and the accompanying Terms of Use includes your recognition and understanding that the limited warranty described in this paragraph represents the entire warranty provided by Record360. This means that Record360 shall not be liable in contract, in tort (including negligence), or otherwise for damage or loss of other property, loss of profits or revenue, loss of data, loss of use of property or equipment, personal injury claims, or for any special, indirect, incidental, or consequential damages whatsoever. In no event shall Record360’s total liability for all damages exceed the fees paid to Record360 for the Record360 Application in the twelve (12) months preceding the event giving rise to the claim.
User acknowledges and agrees that Record360 may in its sole discretion from time to time make additions to, deletions from, modifications to, or change the nature of the Website, Record360 Application, and Linked Services. THE WEBSITE, RECORD360 APPLICATION, AND LINKED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. EXCEPT TO THE EXTENT REQUIRED BY APPLICABLE LAW, RECORD360 AND ITS LICENSORS EACH DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE WEBSITE, RECORD360 APPLICATION, AND LINKED SERVICES, INCLUDING WITHOUT LIMITATION ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, RESULTS OF USE, RELIABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, INTERFERENCE WITH QUIET ENJOYMENT, AND NON-INFRINGEMENT. FURTHER, RECORD360 DISCLAIMS ANY WARRANTY THAT USE OF THE WEBSITE, RECORD360 APPLICATION, AND LINKED SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.
A.9 Indemnity.
You agree to indemnify, defend, and hold harmless Record360, its affiliates, officers, directors, employees, agents and contractors from all damages, losses, and expenses (including attorneys’ fees and costs) arising directly or indirectly from your acts or omissions in using the Record360 Application pursuant to the terms and conditions set forth in this agreement.
A.10 Jurisdiction, Enforceability, and Termination.
This agreement and your use of the Record360 Application are governed in all respects by the laws of the State of Texas, without giving effect to any principles of conflicts of laws that would result in the application of the laws of another jurisdiction. Any dispute concerning the Record360 Application or this agreement shall be resolved by binding arbitration administered by the American Arbitration Association in Fort Worth, Texas. The arbitrator’s decision shall be final and binding, and judgment may be entered thereon in any court of competent jurisdiction.
In the event that a court of competent jurisdiction holds any provision of this agreement to be invalid or unenforceable, then such provision shall be severable from and shall not affect the validity or enforceability of the remaining provisions.
The terms of this agreement are effective until terminated by Record360. Record360 may terminate this agreement and/or the Record360 Application, or any part thereof, at any time without notice, including and without limiting the foregoing, if Record360 determines or believes, in its sole judgment, that you have breached any term or condition of this agreement. Upon termination, you shall cease all use of the Record360 Application, and destroy all copies, full or partial, of the Record360 Application.
This agreement states the entire agreement with regard to the items discussed above.