Frequently Asked Questions

As an unbiased, independent third party, Record360 provides an indisputable time-stamped verification of asset condition at time of exchange, visible from any device, anytime.
Record360 supports iOS 10+ and most Android devices running 4.4+. We recommend getting the best camera you can. We test with iPhone 6+, iPad mini 2, Galaxy S and Tab A, and Nexus 9 devices.
We recommend that you install the Chrome or Firefox web browser. If you use Internet Explorer or Edge web browsers on Windows 7, and you're unable to install an alternate browser, try going to to download and install the codec pack. After installing, videos should play in your media player. If you continue to have problems, please contact us at

To upload videos, you must be connected to the internet. You can test your connectivity by opening a web browser and going to any web page.

If it loads, you have internet access, but may be limited by upload speeds. To test your upload speed, perform a speed test (e.g. An acceptable upload speed for uploading video and image content is no less than 4 Mbps. If you continue to have connectivity problems, please consult with your IT Administrator or mobile provider's customer support.

Click on the cloud in the upper left hand corner to check the status of the transaction uploads. If the status is other than uploading, you can click on the status to retry. If the status again changes to error or doesn’t upload, please send a support log (from the gear menu).
Send your desired touch notations in an email to

Any user with "Manager" access can login to the web portal, select "Users", then select the "Add Users" tab. They can then enter a list of new user email addresses, select the applicable location and click Add Users. All specified users will receive an activation link, where they will provide their First and Last name and Password to complete user activation.

Note that creating a user using the mobile client will create an account with a default workflow, NOT the customized version for your company. Speak with your manager to get a customized account set up.

If there are any questions, please contact us at

A user with "Manager" access can reset the password of any user in their company or region (if enabled). If you need to update a user to a Manager role, email and identify the Company and User to be updated.
In the Record360 Settings view (gear icon in upper left corner), simply enable the option to "Apply notations to images".
You can start transactions while not connected to the internet, however you cannot start Close or Update transactions while in Offline Mode. Once connectivity is restored, any transactions queued while offline will be uploaded.
In the Record360 Settings view (gear icon in upper left corner), enable "High Resolution" or for even higher resolution choose "Very High Resolution". Note that High Resolution images and video take longer to upload.
The Record360 App captures Reference Numbers by scanning a Barcode, Data Matrix Code or QR Code, as long as there is sufficient lighting and focus. To scan VIN barcodes, in the Record360 Settings, enable the “VIN Scanning Mode” option. To scan QR Code, EAN and UPC barcodes, disable this option. If you are having difficulty scanning a code, enable the flashlight feature or find a way to illuminate the code you need to scan.
To modify your workflow, simply contact us at to discuss your custom workflow requirements! We have numerous ready-to-use workflows for many specific industries, such as Construction, Car or Equipment Rental, Property Management and Freight Receiving/Inspection and can tailor our solution to match your process.
Yes, simply reverse-pinch to zoom, similar to many smartphones.
Yes, the full-resolution images are available in the web portal following your upload and can be downloaded. The transaction summary email also contains the images with download links. Once downloaded locally on your computer there are native image viewing applications that allow you to zoom, edit/crop, etc.
You can download the video and use any of the freely available video tools to extract frame shots.
Standard Resolution: 200KB to 300KB per image
High Resolution: 1MB to 2.5MB per image
Standard Resolution: 100KB to 200KB per second
High Resolution: 500KB to 1MB per second

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